🔒 PRIVACY POLICY

Last updated: May 2026

At Freezeora ("we", "us", "our"), we are committed to 
protecting your privacy and personal data. This policy 
explains how we collect, use, and protect your information 
when you visit www.freezeora.com.

1. INFORMATION WE COLLECT

Personal Information:
- Full name and shipping address
- Email address and phone number
- Payment information (processed securely — we never 
  store your card details)

Automatic Information:
- IP address and browser type
- Pages visited and time spent on site
- Device type (mobile, desktop, tablet)
- Cookies and tracking data

2. HOW WE USE YOUR INFORMATION

We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Send promotional emails and special offers
  (you can unsubscribe at any time)
- Improve our website and customer experience
- Prevent fraud and ensure secure transactions
- Comply with legal obligations

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal data. We only share 
information with trusted third parties strictly to 
fulfill your order:

- Payment processors (Shopify Payments, Stripe)
- Shipping carriers (for order delivery)
- Marketing tools (only with your consent)

4. COOKIES

We use cookies to:
- Keep you logged in
- Remember your cart items
- Analyze website traffic
- Personalize your shopping experience

You can disable cookies in your browser settings 
at any time. Note that some features may not work 
properly without cookies.

5. DATA SECURITY

Your data is protected using:
- SSL encryption on all pages
- Shopify's secure and certified servers
- Industry-standard security protocols

We never store your full credit card details.

6. DATA RETENTION

We retain your personal data for as long as necessary 
to fulfill your order and comply with legal obligations. 
You may request deletion of your data at any time.

7. YOUR RIGHTS

You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing emails
- Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at:
📧 support@freezeora.com

8. CHILDREN'S PRIVACY

Our website is not directed at children under the age 
of 13. We do not knowingly collect personal data from 
children.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. 
We are not responsible for the privacy practices of 
those websites.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. 
Changes will be posted on this page with the updated 
date. Continued use of our website means you accept 
the updated policy.

11. CONTACT US

For any privacy concerns or questions:

Freezeora
📧 support@freezeora.com
📍 1200 Brickell Avenue, Miami, FL 33131
   United States