❓ FAQ PAGE

Frequently Asked Questions

ORDER & SHIPPING

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. 
   Delivery takes 7–15 business days depending on 
   your location.

Q: Do you ship worldwide?
A: Yes! We ship to most countries worldwide.

Q: How do I track my order?
A: Once your order ships, you will receive a tracking 
   number via email. You can use it to track your 
   package on our tracking page.

Q: Can I change or cancel my order?
A: Orders can be changed or cancelled within 24 hours 
   of placing them. Contact us immediately at 
   support@freezeora.com.

RETURNS & REFUNDS

Q: What is your return policy?
A: We offer a 30-day return policy. Items must be 
   unused and in original packaging.

Q: How do I return a product?
A: Email us at support@freezeora.com with your order 
   number and reason for return. We will guide you 
   through the process.

Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days 
   after we receive your returned item.

Q: My item arrived damaged. What do I do?
A: Contact us at support@freezeora.com with a photo 
   of the damaged item. We will send a replacement 
   or issue a full refund immediately.

PRODUCTS

Q: Are your products covered by a warranty?
A: Yes, all products come with a 30-day warranty 
   against manufacturing defects.

Q: What juicers do you sell?
A: We carry the Sleek Auto Juicer, JuicyBoost Juicer, 
   Wireless Portable Juicer, Ninja NeverClog Cold 
   Press Juicer, and Bosch VitaPower.

Q: Do your air conditioners need installation?
A: No! Our NTMY Portable Air Conditioner Fan is 
   plug-and-play — no installation required.

PAYMENTS

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, 
   Apple Pay, Google Pay, and Diners Club.

Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed 
   securely. We never store your card details.

CONTACT

Q: How do I contact customer support?
A: Email us at support@freezeora.com. We respond 
   within 24–48 hours Monday to Friday.